Frequently Asked Questions
Quick answers about ordering, delivery, payment, sizing and returns.
How do I place an order?
Browse the collection and add items to your enquiry basket, or open a single product and tap “Enquire on WhatsApp”. At checkout you can send the whole basket as a WhatsApp enquiry or place an order to pay offline. We confirm availability, delivery fee and payment details with you before your order is prepared.
Do you deliver outside Accra?
We deliver within Accra and the Greater Accra region. Deliveries to other regions can usually be arranged; message us on WhatsApp with your location and we will confirm the options.
How much is delivery?
Delivery fees depend on your location and the size of your order. We confirm the exact fee on WhatsApp before dispatch, so you always know the total before paying.
How long does delivery take?
Estimated delivery time is 2 - 4 working days within Accra. Deliveries outside Greater Accra may take a little longer.
What payment methods do you accept?
You can pay offline by Mobile Money, bank transfer or cash on delivery, or arrange payment with the store. Choose your preferred method at checkout and we confirm the details with you. We never ask for card details through the website.
Can I return or exchange an item?
Yes. Contact us within 7 days of receiving your item to request an exchange. Items must be unworn, unwashed and in their original condition with tags. For hygiene reasons, fragrances and earrings cannot be returned once opened or worn. See our Delivery & Returns page for the full policy.
How do I choose my size?
Our Size Guide includes a women’s clothing chart and measuring tips. If you are between sizes or unsure about a particular style, send us the product name and your measurements on WhatsApp and we will help you choose.
Are your products authentic?
Every piece is carefully selected for the store. Product pages include photos, descriptions and available details. If you would like more information about a specific item, message us before ordering.
How should I care for my item?
Always follow the care label on the item. As a general guide, hand wash delicate pieces in cold water, dry flat and avoid direct heat. Store fragrances away from direct sunlight.
Can I reserve an item?
Message us on WhatsApp and we will do our best to reserve an item for you. Reservations are confirmed on WhatsApp and may be time-limited.
Do you restock sold-out items?
Restocks depend on availability. Message us with the item you are looking for and we will let you know if it returns or suggest a similar piece.
How do I contact you?
The quickest way is WhatsApp. You can also use the email address or phone number in the footer of any page.
Delivery & returns
Read our full delivery, returns and exchange policy.
Size guide
Check measurements and find your best fit before ordering.
Still have a question?
Message us on WhatsApp and we will get back to you as soon as we can.